CUSTOMER SERVICE

Answers to your Questions

Welcome to our online store! We tried to keep everything as simple and easy as possible, but this doesn’t mean you might not have some questions or want extra information. This customer service page gives you a overview of the most frequently asked questions and our answers.

GENERAL FAQ

It’s my first time on corsaSBK.com, how do I order?

Ordering at corsaSBK is really simple, but to inform you these are the steps to take:

  1. Use the general search option or search by brand, category, motorcycle type, color or price to find the desired product.
 Select the desired product by clicking on it.
  2. Add the product to your cart
  3. 

Go to your shopping cart (upper right) and continue by  selecting a shipping method
  4. Select checkout and please enter all details in the checkout page
  5. Select your preferred payment method and click on “place order”
  6. Follow your order by using the track & trace code send to you after it’s being processed.

How do I know if a product is in stock?

All advertised items are in stock unless otherwise stated. If we sell a product the system will automatically adjust our stock and / or take the advertisement from the website when it’s sold out.

What does "Available on backorder" mean?

Popular items may sell out quickly and temporarily be on back order. This means that the items are currently out of stock. You can still order the article, and we will then order the article at our supplier if we didn’t already.

Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it.

In general the delay on backordered articles is 5 – 10 business days. If the foreseen delay is more than 3 weeks, then we will contact you to see what we can do.

  • Orders containing backordered items are shipped when all articles are (back) in stock.
  • You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped.
  • You will not need to contact customer support, or do anything to follow up on the back ordered item. We will take care of it for you from here on out.
  • We will do our best to estimate when back ordered items are expected to ship, and inform you the best we can, however this information is only an estimation, subject to change, and shipping dates are not guaranteed.

How do I know that my order is successfully placed?

If your order is successful, you will receive an immediate automated e-mail to confirm the order.

Where is my order?

Make sure you have received a confirmation email after placing the order. If you did, you can track and trace your order by clicking on the tracking number in the shipping confirmation / order complete email.
Another possibility is check the status in our system by logging in to “my account”.

Do I need to set up an account to place an order?

No, an account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to your order as well as quicker check-out next time.

Can I place orders by phone?

Yes, we accept orders by phone. However for both our safety we will always sent an order confirmation / invoice and ask you to confirm the order.

Can I change / cancel my order?

Yes, changing or cancelling an order is possible if the order isn’t processed or shipped yet.

I didn't receive a confirmation email.

Unfortunately we can’t avoid our emails end up in the spam folder sometimes. Please check this folder.

SHIPPING & DELIVERY

We ship worldwide using premium carriers like FedEx, UPS, TNT and DHL. Our webshop is open 24/7, but deliveries go out Monday to Friday with exceptions for Dutch public holidays. After receiving an order we will process, ship and deliver your order in the shortest amount of time possible. You’ll receive a shipping confirmation with tracking details so you can follow your order unless stated otherwise.

What shipping methods are available?

Within EU: Standard (PostNL), Express Economy / Saver & Express Priority

Worldwide (NON-EU): Standard (PostNL), Express Economy / Saver & Express Priority

Do you ship to military addresses and PO Boxes?

Should you want us to ship to a postal box or military address, please contact us prior to buying and or always choose the PostNL shipping option as FedEx / UPS or DHL cannot deliver to postal boxes.

What are the shipping costs?

Through our webshop, at the “view cart page” or during checkout, you will get an instant shipping quote for your order.

How do I track my package?

You can track your order by clicking on the tracking number in the shipping confirmation / order complete email. Another possibility to check the status, in our system, is by logging in to “my account”.

How much tax will I have to pay?

Prices of new parts include 21% Dutch VAT.

Unless otherwise stated, all used parts are margin scheme goods according EU tax legislation. This means no VAT is deductible.

VAT in case of export outside EU

According to EU tax legislation we won’t charge VAT in case of export outside the EU. In case of new parts the sales-price is  adjusted to “without / 0% VAT” using geolocation.

We cannot assume responsibility or be held liable for any additional charges, as for example customs fees, customs clearance costs and / or local taxes. These additional costs are the responsibility of the buyer / recipient as we do not have control over these government-imposed costs and cannot estimate what these are or will be. So please contact your local customs office for information as they vary significantly.

Can I add items to an existing order?

Depends on the order status, so please contact us asap.

What is the estimated shipping time for orders within the EU?

When you live in the EU we would recommend you to use the offered standard shipping service as our experience gives very timely delivery without the high costs of express shipment. Some examples:

Country approx. transit time*/**
Austria 2 – 3 days
Belgium 1 – 2 days
Denmark 1 – 3 days
France 1 – 3 days
Germany 1 – 3 days
Hungary 2 – 5 days
Ireland 2 – 5 days
Italy 2 – 5 days
Netherlands The 1 day
Norway 3 – 5 days
Russia 5 -10 days
Slovakia 2 – 4 days
Spain 2 – 5 days
Sweden 3 – 5 days
Tsjech 2 – 3 days
United Kingdom 1 – 3 days

* Time in business days from dispatch (excl. islands as for example Balearic isl. / Corsica / Sicilia) +/- 2 days extra
**Time in business days from dispatch (excl. customs clearance time in case of Norway / Russia and other non EU member states)

If you’re in a hurry, that enthusiast about our product(s) or just need the part extremely fast, please feel free to use the offered express services. By using express priority shipment, you have the choice receiving your item ASAP; literally in this case.

What is the estimated shipping time on worldwide orders?

Orders outside Europe  shipped per express economy will be delivered within 7 business days from dispatch all over the world.

Should you prefer express priority shipment,which is even faster at only minor additional costs, you’re free to choose this option.

On request from our customers we again offer standard tracked and insured shipment on worldwide orders. This shipping service is sometimes cheaper (depending on the exact delivery address), but through this service we do not have any influence on customs clearance processes. Please note that your local customs have up to 30 days to clear incoming international goods in addition to the normal shipping time.

When will my order be shipped?

We will ship your order within 24 hours or the next business day.  Orders received on Holidays, Saturday or Sunday will be shipped the next business day.

As even we sometimes need a break (which will be announced clearly on the frontpage), orders which came in during the time we were of will be processed the next business day after we’re back.

Note: in case of bulky or heavy items order processing time will be 48 hours.

Do I need to sign for my order?

Yes, all orders must be signed for. If you are not able to accept a signature required delivery at your delivery address the courier will normally try to deliver the package 2 times and then hold it at the nearest facility for you to pick up at your convenience.

Are there any shipping restrictions?

We don’t ship batteries and oil outside the EU.

If my order is shipped in multiple shipments, will I be charged twice for shipping?

No. You will only pay shipping once.

PAYMENT INFORMATION

What payment methods are accepted?

What is TransferWise?

We’re a big supporter of TransferWise transferring money abroad. Thanks to their great service we together are able to avoid the excessive “hidden” exchange rate costs charged by banks / creditcard companies & PayPal. TransferWise will save you in about 3-5%.

When choosing this payment option we, after checkout, directly sent you a payment request with a free payment link enclosed. Just click the link in the invoice and follow the steps explained in the video:

I'm VAT registered and live in the EU. Can we do business?

When you’re VAT registered in the EU, please contact us prior to your purchase to apply for intra-community trade.

Is it safe to use my credit card and PayPal online at CorsaSBK.com?

Yes, definitely!

At corsaSBK.com, every visit and purchase is made with maximum security thanks to the use of secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.

For maximum secure payments we cooperate with Multisafepay, PayPal, ABN AMRO (our bank) and TransferWise which all ensure a secure and encrypted handling of your online transactions.

Can I pay in a different currency than European Euro's?

You can pay in every currency you like, but is has to be converted to European € (EURO) as we only have a EURO bankaccount. So there may be additional transfer- / currency exchange costs.

To avoid this nonsense / these additional costs we offer payment via TransferWise from which we’re a big supporter.

How about VAT within the EU / outside EU?

Within the EU:

Prices of new parts include 21% Dutch VAT.

Unless otherwise stated, all used parts are margin scheme goods according EU tax legislation. This means no VAT is deductible.

Worldwide (outside EU):

According to EU tax legislation we won’t charge VAT in case of export outside the EU. In case of new parts the sales-price is  adjusted to “without / 0% VAT” using geolocation. Unless otherwise stated, all used parts are margin scheme goods according EU tax legislation. This means no VAT is deductible.

We cannot assume responsibility or be held liable for any additional charges, as for example customs fees, customs clearance costs and / or local taxes. These additional costs are the responsibility of the buyer / recipient as we do not have control over these government-imposed costs and cannot estimate what these are or will be. So please contact your local customs office for information as they vary significantly.

Why is the status of my order pending?

The payment of the order has not been processed which means the order cannot be shipped. If this is case, please contact us asap.

RETURNS

If your order arrives and it is not right, we made a mistake or it arrived damaged we will fix it! Please contact us immediately, at least within 14 days of delivery, so we’re able to put things right as soon as possible!

What is your return policy?

You are entitled to cancel your order within 14 days of receiving your order. The returned goods, with all accessories / tags included, needs to be – if reasonably possible- returned to us in its original condition and packaging. Once your return is received and inspected by us, your refund will be processed and a credit will be applied to your original method of payment.

For more info, please read our Terms & Conditions carefully.

What is the return period?

You are entitled to cancel your order within 14 days of receiving your order.

Will I be refunded the full value of my order?

Refunds are issued in the form of the original payment. We will provide a full refund for the value of the item in the same form as the original payment. All items being returned for a refund, must meet the following criteria:

Items must have all original tags attached, include all “bits and bites”, be unused and in the condition we sold it to you. If the items are not in “sellable condition” due to negligence or abuse, they will not be accepted or could be subject to a re-stocking fee.

How are shipping costs handled for refunds?

In case of a return we only refund the shipping costs from us to you which are offered standard / the cheapest shipping option we offer for that product. When you choose or have chosen for a additional or more expensive shipping service, those costs are for your own expense and risk.

How to return?

 Please contact us by email and tell us what is or went wrong.

We will reply within 2 business days giving you a Return Merchandise Authorization (RMA) number, further return instructions and/or think with you to resolve our problem.

Please print the email with instructions and the RMA and put this in the package.

Return the package, within 5 days after receiving the RMA, in unused condition and including the original box, packaging, tags and all other “bits & bites”

Please retain and provide us with your return tracking information.

Once your return is received and inspected by us, we will sent you a confirmation email “your return has arrived” and give you full details of refund. Refund will be made within 7 days to your original method of payment.

Are there any return exceptions?

We cannot accept returns upon clearance and/or sale items, these items are purchased at a clearance price and can not be returned or exchanged.

Exceptions Returns:

  1. Sealed products / goods which the seal is broken;
  2. Products which, in accordance with instructions or specifications of the client / buyer, have been modified;
  3. Products / goods which can not be returned because of their nature;
  4. Products / goods that spoil or age quickly;
  5. Products / goods whose price depends on fluctuations in the financial market that seller has no influence;
  6. Electrical components as these could be destroyed by incorrect or faulty installation;
  7. Any goods or parts which show signs of use or otherwise are in a condition other than it was received / sent to you cannot be returned.

How long will my refund take?

Refunds may take between 5-7 business days to process once an item has been delivered at us, and may vary depending upon the credit card company that you used for the original purchase.

I have received the wrong product. What to do?

If your order arrives and it is not right, we made a mistake or it arrived damaged we will fix it! Please accept our apologies and contact us immediately. This way we’re able to put things right as soon as possible!

MY ACCOUNT

How do I sign in?

Click on “My Account” and enter your email address and password to sign in. If you forgot your password, simply click the “Forgot Password” link and we will email you the password. If you need further assistance, please contact us.

What does it mean when my order status is "Processing"?

We have received your and are preparing / packaging your order, so it will be shipped very soon. Once it is shipped you will receive  a notification via email with a tracking number enclosed.

Where is my order?

It is best to check your order status online. You can track your order by clicking on the tracking number in the shipping confirmation / order complete email. Another possibility to check the status, in our system, is by logging in to “my account”.

What does it mean when my order status is "Completed"?

Order status of “Completed” means that we have packaged and shipped your order. You will receive an email confirming your details and listing your tracking numbers. If your order status says completed and you have not received a tracking number email please look in your junk and spam folder. If you are unable to find this information please contact us and we will re-send it to you.

When will my backordered item arrive?

We’ll ship your backordered item as soon as it becomes available. Should it be on backorder for more than 20 business days, we will send you an e-mail message asking if you want to cancel the order.

PRIVACY & TERMS

Is shopping at corsaSBK.com secure?

Yes, definitely! We take security and privacy very seriously.

At corsaSBK.com, every visit and purchase is made with maximum security thanks to the use of secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.

For maximum secure payments we cooperate with Multisafepay, PayPal, ABN AMRO (our bank) and TransferWise which, like us, all ensure a secure and (SSL) encrypted handling of your online transactions.

 

What are cookies? Should I be worried about them?

A cookie is a piece of text stored on a user’s computer by their web browser used for authentication, and for storing site preferences and shopping cart contents. We employ “cookies” (a small text file that a website can use to identify your computer) or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately.

Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize your registered user’s domain name and email address, or recognize you as a return visitor to our site.

Cookies also record session information such as items that you add to your shopping cart. You can set your web browser to disable cookies but if you do, some features of our website may not function normally.

Please see our Privacy Policy link on our website for more information.

Is my personal information kept private?

At CorsaSBK, we respect your privacy. CorsaSBK will never sell, trade, rent or loan your personal information to any other organization. “Personal information” is information about an identifiable individual as described in applicable privacy legislation.

At CorsaSBK, we take steps to ensure we meet the privacy principles and requirements for personal information under Dutch law. The purpose of our Privacy Policy is to inform our customers, visitors and other individuals we deal with about how we collect, use, and disclose personal information in our custody or control.

For more information, please visit our Privacy Policy page on our website.

Do you share or sell customers' personal information?

No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.

Any unanswered questions?